Bid Banana's support portal provides access to a 24/7 AI assistant (trained directly on our support documentation), a library of help articles, and a support ticket system. The AI assistant handles general questions about accounts, subscriptions, and features. For bugs, technical issues, specific inquiries and any unresolved questions or requests, users should submit a support ticket. Submit a ticket either directly through the support portal or via the Contact Support form (find it in the dropdown menu under your account's user icon at the top of the page). Human support is available Monday–Friday, 9:00 AM–8:00 PM EST; tickets submitted outside those hours are reviewed the next business day. For bid response help, users can schedule a free consultation via the
Flex Services tab or through the Get Started button on any search result.