To use the Bid Banana AI assistant, click the headphones icon in the bottom-right corner of any page and choose Chat with our AI assistant. Type your question and it answers immediately from our knowledge base. It is available 24 hours a day, including weekends and holidays, when our human team is offline.
How Do I Open the AI Assistant?
- Click the headphones icon in the bottom-right corner of any Bid Banana page. The Support panel opens on the right.
- Choose Chat with our AI assistant — the middle of the three options.
- Type your question into the message box at the bottom and click Send.
- Keep the conversation going by asking follow-ups, or click Back to return to the other support options.
💡 Tip: The panel follows you around the platform, so you can ask a question mid-search without losing your results.
What Can the AI Assistant Help With?
The assistant answers from the same support documentation you are reading now, so it is strongest on how the platform works:
- How a feature works — saved searches, filters, favorites, Match profiles, bid status.
- Where to find something — which tab, which menu, which settings page.
- Account and subscription questions — what a plan includes, how the free trial works, how billing intervals differ.
- Basic troubleshooting — the first things to check when something is not behaving as you expect.
What Can't the AI Assistant Do?
Knowing its limits saves you a round trip. The assistant answers questions; it does not act on your behalf.
- It cannot change your account. It cannot cancel a subscription, change a plan, swap a payment method, reset a password or update your email.
- It cannot see your billing records. For an invoice question, go to Account Settings or submit a ticket.
- It cannot advise on a specific solicitation. Whether to bid, whether you qualify, or what a scope of work really requires are questions for a person.
- It cannot fix a bug. It can help you describe one, but a ticket gets it to the people who can resolve it.
◆ NOTE: Never type your password into the chat. Bid Banana will never ask for it, and no support request requires it.
How Do I Get a Better Answer?
- Ask one thing at a time. Three questions in one message usually gets you one answer.
- Name the feature. "How do I add a state to a saved search?" beats "how do I filter?"
- Say what you already tried. It steers the answer past the step you have already taken.
- Follow up rather than restart. If an answer is close but not quite right, say so — the assistant keeps the thread in view.
What If the Assistant Can't Answer?
Click Back in the panel and choose Submit a ticket. You'll be asked for your name, email, a subject, a description and a category, and the ticket goes straight to our support team. How to Contact Bid Banana Support covers all three routes and when to use each.
The third option, Browse help articles, searches the same knowledge base the assistant draws on — useful when you would rather read the whole article than ask for one piece of it.
Where Else Does Bid Banana Use AI?
Beyond the assistant, AI also summarises solicitations and generates the estimated effort and budget figures you see on a Bid Details page. Our AI Use Policy sets out how we use it and what that means for your data. For anything the assistant can't do — a billing or plan change, or a judgement call on a specific solicitation — submit a ticket or email support@bidbanana.com.