Both live in Account Settings > My Profile. To change your password, click Send reset link and follow the email we send you. Changing your email address depends on how you signed up: accounts created with Google or Microsoft are managed there, and everyone else should contact support.
Where Are My Login Settings?
Click your account icon at the far right of the navigation bar, choose Account Settings, and stay on the My Profile tab.
The My Profile page is split into three sections: Profile (your name, organization and phone), Email, and Password.
How Do I Change My Password?
- Go to Account Settings > My Profile and find the Password section at the bottom.
- Check the address shown — the section confirms where the link will go — then click Send reset link.
- Open the email from Bid Banana and click the reset link inside it.
- Enter your new password and save.
💡 Tip: No email after a minute or two? Check your spam or junk folder before requesting another link.
Choose a long, unique password you do not use anywhere else — mixing uppercase and lowercase letters, numbers and symbols. Reused passwords are the most common way accounts get compromised, and a password manager removes the need to remember them.
What If I'm Locked Out?
You do not need to be signed in to reset a password. Go directly to our Forgot Password page (or jump to Forgot password from the login page), then follow the same email link.
If you signed up with Google or Microsoft, use that provider's sign-in instead — there is no separate Bid Banana password on your account.
How Do I Change My Email Address?
It depends on how the account was created, and the Email section on your profile tells you which case you are in.
If You Signed Up With Google or Microsoft
Your email comes from that provider and is managed there, so it cannot be edited inside Bid Banana. The Email section says so directly.
If you need the address on your Bid Banana account changed, contact support and we will help.
If You Registered With an Email and Password
Contact support to move your account to a new address. The quickest route is submitting a support ticket from the headphones icon on any page. Tell us the current address on the account and the one you want to move to.
Locked out and unable to open a ticket from inside the platform? Email us at support@bidbanana.com instead.
◆ NOTE: Make sure you can already receive mail at the new address before we switch it. Once the change is made, future sign-ins and every account email go there.
What Does "Not Verified" Mean Next to My Email?
It means we have not yet confirmed you can receive mail at that address. Click Not verified — send link in the Email section and we will send a verification email; open it and click through to clear the flag. Worth doing, because an unverified address is a common reason people never receive their daily alerts.
Why Does My Email Address Matter?
It is the address behind everything the platform sends you: daily saved search bid alerts, replies to your support tickets, invoices and renewal notices. If it is out of date, the first thing you notice is usually a missed deadline.
How Do I Keep My Account Secure?
- Use a unique password for Bid Banana, and change it if you suspect it has been exposed elsewhere.
- Give teammates their own seats rather than sharing a login. Sharing credentials is not permitted under our Terms of Use.
- Keep your email address current so a reset link always reaches you.
◆ NOTE: Bid Banana will never ask you for your account password. We do not need it, so please do not share it or include it in a support ticket or help request.